We pride ourselves on delivering the best customer service, from purchase right through to delivery and after care.
Repairs, Replacements & Refunds
We process all repairs, replacements and refunds in accordance with Australian Consumer Law.
You are entitled to a replacement or refund for a major failure or as compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be acceptable quality and the failure does not amount to a major failure. If the failure is minor, we reserve the right to not offer a replacement or refund. Our products come with consumer guarantees that cannot be excluded under Australian Consumer Law.
If a refund is processed, we will refund the original purchase price in the form of the original payment method, minus any associated fees and charges. Most refunds will be processed within 10 business days, depending on your original payment method.
If you are entitled to a replacement, please be aware that some of our goods are sourced offshore and may require in excess of 10 weeks to source a replacement part or product.
If you believe your product may have a manufacturing fault, please contact us and will arrange an inspection. Each of our manufacturers provide warranties and guarantees for faults or defects under Australian Consumer Law.
If the product fault can be safely determined, we may offer you a refund, repair or exchange. Where the product fault is difficult to determine by a store representative, we'll need to speak to the manufacturer or repair agent to determine the fault and possible resolution.
Change of mind
Sleeptite has a 100 day change of mind guarantee on bedframes and mattresses (some exclusions apply).
If you change your mind about a purchase before delivery, please notify us immediately. Cancellation of an order that has gone into production may carry a restocking fee at Sleeptite’s discretion.
If you change your mind, we may in our absolute discretion, offer you a replacement, refund or credit if:
You have proof of purchase
The following products are excluded from change of mind returns:
Stretch Knit mattresses
Dawn House products including bed frames and mattresses
Any items which cannot be resold for health or hygiene reasons once unwrapped
A cancellation fee of 25% may be applicable on the total purchase price if you cancel your online order.